CANCELLATION POLICY FOR CIMI® ONLINE & HYBRID HOMESTUDY & VIRTUAL TRAINING INFORMATION:

• Once you have accessed the online course, there is no refund and no transfers.

You will have 120 days to complete your Online Training from the day you have access to the course. Once that is completed you will then attend your Virtual ZOOM Skill Lab. (That lasts about 5 hours, with breaks) A Virtual ZOOM Skill Lab schedule will be available upon your finish of the home study. Our pilot study showed that the online takes approximately 18 – 20 hours.

When you have completed your Virtual ZOOM Skill Lab, you will have another 2 months to complete your open-book exam and teach your families. Our Skill Labs are taught by one of our Licensed Trainers.

A one-time extension for the exam may be requested. There is a fee for additional extensions or reinstatement. You have one year to complete the entire training with extensions.

Our exam is entirely online and all of your post-practicum documents (SOAP notes) are uploaded to your exam portal. It is a simple process and completes your exam for grading. Access to the online portal begins after your registration is completed and all funds are received. Your course materials including your doll are shipped to you to use during your online study.

If you have an emergency and cannot finish the online course within the time frame given, please contact our office immediately. Your timeline doesn’t expire automatically but may be reactivated with approval. All re-entries will be determined on an individual basis and must be requested.

• Registration modifications for the Virtual Hybrid Online Course. You may request a transfer to another participant if the course has not been accessed by the original registrant. All new transfers must create a new online account by completing the online registration for the Virtual Online Course, uploading professional letters, and signing the waiver. If supplies were shipped, they must be transferred to that participant by the original purchaser. Once the course is paid for, the online course is turned on. If the course has not been accessed by the user, it may be transferred to another participant no less than < 14 days after being paid for, but all steps for transfer must be followed per the above details. There is a $150 administrative fee for all online transfers.

• To complete the CIMI® Certified Infant Massage Instructor Training and receive your CIMI® Certificate, online students must complete the 1) online (home study) portion of your course, 2) attend the Virtual ZOOM Skill Lab, and 3) complete the Post Practicum Open book exam, & teaching of families with SOAP note documentation.

The Virtual Skill Lab Training dates will be made available upon completion of the home study online portion. We will make every effort to accommodate the trainer and dates of your choice.

• Rescheduling your Virtual Training with your Trainer. If you have scheduled and agreed upon a Virtual Training date and need to reschedule, you must give your trainer a 72-hour advance notice to cancel to reschedule a new date.

  • It’s recommended that you complete your ZOOM Virtual Skills Lab within 1 month of completing the online home study. Once you have completed the Virtual ZOOM Skill Lab, you will be given 2 months to complete your Post-Practicum teaching and online exam. Requesting more time may result in an additional reactivation fee. All abandoned online courses are subject to a reactivation fee up to one year.

• If you are a no-show for your scheduled Virtual Training you will have forfeited your virtual Training. To re-schedule a Virtual training at another point in time you will need to contact our office and pay a reinstatement fee of $150. This request should be made no later than 2 months after completing the online portion of your training.

CANCELLATION & REFUND POLICY FOR A IN-PERSON TRAINING
International Loving Touch Foundation, Inc.

In the event that you need to cancel your registration, please call, e-mail or send Loving Touch a registered letter. You must state the reason, the course date, and the location upon cancellation.

  • If you need to cancel your registration greater than 30 business days before the course date, please call immediately 503-253-8482, or email info@lovingtouch.com, or send Loving Touch a registered letter, no later than 30 days of cancellation date noted in letter. Please state the course date and location, and reason for cancellation. A $200 administrative and processing fee will be retained from all cancellations. All supplies are non-refundable.
  • If you cancel less than 30 business days up to the day of the course, there are no refunds. Alternative option: If you would like to request to attend another training, it must be requested and completed within a year from the first training that you initally registered for. A $300 reactivation fee will be charged per individual to reinstate to a new training. All supplies are non-refundable. A written request must be made. 
  • If you are a no-show to training there are no refunds. All supplies are non-refundable.
  • Refunds and/or requests for attending a future course must be submitted in writing within 30 calendar days of the initial training date you originally registered for and will be determined on an individual basis. See the procedure for that in the above paragraph.
  • All supplies are non-refundable. 

If ILTF cancels a training, there are several options available about refund and credit towards another course:

OPTION 1:
If the class has been canceled and rescheduled for the same location by ILTF, the original registration fee that has been paid will be applied to the rescheduled dates of training at the same location.

OPTION 2:
If the class has been canceled and rescheduled at the same location by ILTF, and you can not attend the training during the rescheduled dates, you will be refunded in full. Supplies are non-refundable. Must be done within a year.

OPTION 3:
If the class has been canceled, regardless of whether or not it has been rescheduled for the same location, your paid registration fee may be used as credit to any other location available within one year of the cancellation. We will honor the registration fee (if paid in full) for the first course in which you were registered, regardless of any increase in registration fees for the new course that you choose to attend. If you did not pay for the first course in full, you will be charged the difference for the updated fee for the second course in which you will be registered. 

OPTION 4:
If the class has been canceled, and you are in a position to host the training at your location, a refund may be given or the registration fee may be transferred to another registrant. Supplies are non-refundable.

OPTION 5: Registrations may be transfered to another applicant upon special approval. All accessed online courses are non-transferable. All in-person transfers must be made within 10 days of the existing course dates. All previously shipped course materials must be transfered by the original purchaser. 

Cancellation Policy Updated 03/27/2025