CANCELLATION POLICY FOR CIMI® ONLINE & VIRTUAL TRAINING

• Once you have received access to the online course there is no refund. You will have 90 days to complete your online training from the day you have access to the course and once that is completed another 2 months for the virtual and exam. Access is granted after all paperwork and funds are received.  If you have an emergency and cannot finish the online course within the time frame given, please contact our office directly. Your timeline will expire automatically. All re-entries will be determined on an individual basis.

• Transfer Registrations: If you have not yet been granted access to the online course, the course may be transferred to another individual and if supplies have been shipped they will need to be given to the new enrollee. All individuals must complete the online registration and all paperwork for training, regardless of transfer. All cases will be handled on an individual basis. Details will be given in this situation.

• To complete the CIMI® Certified Infant Massage Instructor Training and receive CIMI® Certificate, online students must complete the 1) online (home study) portion of your course, 2) Post Practicum Virtual Training (Skills Lab), and 3) Post Practicum teaching families & online exam).

The Virtual Training dates will be made available upon completion of the online portion. We will make every effort to accommodate the trainer and dates of your choice.

Rescheduling your Virtual Training with your Trainer. If you have scheduled a Virtual Training and need to reschedule, you must give your trainer a 72-hour advance notice to cancel to reschedule another one.

  • You will have 2 months from the Online portion to attend your virtual. Once you have completed the Virtual Skills lab you will have another 2 months to complete your Post-Practicum teaching and online exam. Requesting more time may result in an additional reactivation fee.

• If you are a no-show for your scheduled Virtual Training you will have forfeited your virtual Training. To get back into a Virtual training at another point in time you will need to contact our office and pay a reinstatement fee of $150. This request should be made no later than 6 months after completing your online portion of your training.



CANCELLATION & REFUND POLICY FOR A LIVE TRAINING
International Loving Touch Foundation, Inc.

In the event that you need to cancel your registration, please call, e-mail or send Loving Touch a registered letter. You must state the course date and location upon cancellation.

  • If you need to cancel your registration 13 business days before the course date, please call, email info@lovingtouch.com, or send Loving Touch a registered letter, within 30 days of cancellation. Please state the course date and location you registered for upon cancellation. A $150 administrative and processing fee will be withheld from all cancellations. All supplies are non-refundable.
  • If you cancel within 12 business days up to the day of the course, there are no refunds. If you would like to request to attend another training, it must be completed within a year from the previous training. A $250 reactivation fee will be charged. All supplies are non-refundable. A written request must be made. 
  • If you are a no-show to training any registration fees paid will be retained in full. There are no refunds. All supplies are non-refundable.
  • Refunds and/or requests for attending a future course must be submitted in writing within 30 calendar days of the training date you originally registered for and will be determined on an individual basis. See the procedure for that in the above paragraph.
  • All supplies are non-refundable.

If ILTF cancels a training, there are several options available about refund and credit towards another course:

OPTION 1:
If the class has been canceled and rescheduled for the same location by ILTF, the original registration fee that has been paid will be applied to the rescheduled dates of training at the same location.

OPTION 2:
If the class has been canceled and rescheduled at the same location by ILTF, and you can not attend the training during the rescheduled dates, you will be refunded in full. Supplies are non-refundable.

OPTION 3:
If the class has been canceled, regardless of whether or not it has been rescheduled for the same location, your paid registration fee may be used as credit to any other location available within one year of the cancellation. We will honor the registration fee (if paid in full) for the first course in which you were registered, regardless of any increase in registration fees for the new course that you choose to attend. If you did not pay for the first course in full, you will be charged for the updated fee for the second class in which you would be registered. 

OPTION 4:
If the class has been canceled, and you are in a position to host the training at your location, a refund will be given. Supplies are non-refundable.

Cancellation Policy Updated 05/07/2024